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Appointments

The practice offers a range of appointment types such as same day, book one day in advance, book one week in advance and book 2 weeks in advance. The purpose of the different appointment types is to limit the number of appointments available to book at any one time so that entire surgeries are not fully booked weeks in advance.

To obtain an appointment please phone 01305 782226 or alternatively if you have registered for Systmonline, you can book and cancel appointments online. Pre-bookable appointments can be booked up to eight weeks in advance.

We encourage patients to see their own doctor whenever possible and each appointment is for one person only. If your own doctor is away you will be offered an appointment with another doctor, our GP registrar or one of our nurse practitioners. If you do not know which GP you are registered with please ask at reception.

Each routine appointment is for 10 minutes, if you think you may require longer with your GP/Nurse Practitioner, please ask the receptionist to book you a double appointment.

On-call surgeries are held every afternoon for urgent appointments and are only bookable on the day.

This clinic can be cancelled at short notice if required. 

 

 

Monday

AM      PM   

Tuesday

AM             PM   

Wednesday

AM       PM     

Thursday

AM        PM   

Friday

AM          PM       

 

 

 

 

 

 

 

 

 

 

Dr D Laird

W/R

L/H

 

 

W/R

 

 

 

W/R

 

Dr Robinson

W/R

W/R

 

 

L/H

 

W/R

 

W/R

 

Dr Boyd

W/R

W/R

W/R

W/R

 

 

W/R

W/R

WR

 

Dr Stow

 

 

W/R

 

W/R

W/R

 

 

W/R

 

Dr Egan

W/R

 

W/R

 

W/R

 

 

 

L/H

 

Dr Nicholls

L/H

L/H

W/R

W/R

 

W/R

W/R

L/H

L/H

 

Dr Brook

L/H

W/R

L/H

 

L/H

 

L/H

 

 

 

E-Consult

eConsult is an online triage and consultation tool transforming NHS general practice. We have recently introduced the new service and it is available to all our patients. This is an online consultation tool that is accessible through our website, which allows patients to have an online consultation with a GP. You can request help for your condition, general advice and administrative help. Once you have logged your request you will hear back from a GP by the end of the next working day.

Extended Opening Hours

The practice now offers late night appointments at Wyke and Lanehouse Surgeries and two early morning surgeries every week. If you feel that you would benefit from an early or late appointment please discuss this with one of our receptionists.

Consultation Times

Please note that Dr Brook works alternate Wednesday morning and afternoon. He will also work alternate Thursdays and Fridays.

Friday afternoons will be worked on a rota system by all GPs.

All surgeries are subject to change. We have a doctor on call daily, when your doctor is on call they will not be available for routine appointments.

Telephone Advice

If you are in need of non-urgent telephone advice from the doctor, each of our doctors have telephone appointments available each morning. These can be booked at any time and the doctor will endeavour to phone you back after their surgery. Please be aware that if you are not available when the GP calls it is your responsibility to make further contact with the Surgery. At times they may be busy and interruptions during surgery are upsetting for both doctors and patients. For this reason, staff have been asked not to disturb the doctor during consultations with non-urgent calls.

Missed Appointments

We try hard to provide you with a high quality efficient service but we need your help to avoid wasted time through unattended appointments. We have a policy whereby patients who fail to attend more than three appointments over a six-month period may be contacted by the surgery and where they continue to fail to attend further appointments, may possibly be requested to register with a practice elsewhere

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