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Practice Management

Ann Klust, Practice Manager

Ann

Ann will do all she can to help you with any queries or comments about administrative or non-medical aspects of your health care.

Cathy Scourfield, Surgery Manager

Cathy

Cathy oversees the day to day running of the surgery and HR aspects of all staff.

Charlotte Garlinge, Operations Manager

Charlotte manages the secretary and workflow teams, she is also responsible for the surgery appointments system, IT, premises work and Charlotte is our admin Safeguarding Lead. 

Victoria Hyett and Kim Bill, Reception Managers

Kim and Victoria are based at our Lanehouse branch in hot clinic.  They assist in triage and staffing reception.

Administration

Workflow Administrators

Jane Millen

Vicky Boitoult

Shelly Morgan

Evie Munson

Sophie Klust

We deal with all incoming correspondence, such as letters from patients, clinic letters from hospitals, emails sent to our Practice email accounts and faxes.  It is our job to attach all patient correspondence to your SystmOne patient record and bring to the attention of your GP anything that requires GP action or follow up.

Secretaries


Sarah Stevenson


Catherine Hiles


Evie Munson


Sophie Klust


We provide daily secretarial support to our clinical and administrative team members. We also co-ordinate our vasectomy service. We are here to help if you have any problems regarding your E-Referrals or if you have any questions regarding a referral that has been made for you. You can contact us by phone on 01305 782226 and asking to speak to a secretary. Whenever we cannot take your call immediately, we will endeavour to get back to you at our earliest convenience to answer any queries.

Administrators


Sophie Klust


Sophie provides administrative support to the Management Team, including accounts and premises work and Sophie also forms part of the secretarial and workflow teams. 


 


Evie Munson


Evie is our Carers Lead, she provides administrative support to our Patient Participation Group, updates our social media accounts (Facebook and Twitter), Practice Website and Newsletters and also forms part of the secretarial and workflow teams. 


 


Teresa Cuff


Teresa is our Long Term Conditions Administrator, she also works with our Practice Champions and the Locality Pharmacist.


 


Bev Watling


Bev summarises all incoming patient records.

Receptionists


Helen Nash


Shelly Morgan


Clare Newell


Sue Seymour


Jay Deadman


Evie Munson


Vicky Miller


Karen Watson


Elisha Stebbing


Our receptionists are here to help you.  They will signpost you to the correct physician or administration team and answer any queries you may have. 

Relief Staff


Jan Farquharson


Rosie Brook


Lucy Starnes

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