COVID-19 UPDATE 5th Nov 2020-
We have been working hard to ensure the safety of our staff and our patients. The Lanehouse Surgery has now re-opened to patients with appointments, however please bare with us as we are still experiencing staff shortages.
COVID-19 UPDATE 26th Oct 2020-
We are aware of confirmed cases of Covid-19 within our practice. All close contacts have been identified and are self-isolating. Please be assured no patients have been affected by these cases.
Due to staff shortages we have temporarily closed our Lanehouse Surgery. Anyone with an appointment will be seen at the Wyke Regis Surgery instead.
Please don’t attend the surgery unless you have been invited for an appointment. It is taking longer for us to answer your calls at the moment so please bear with us and keep trying, we will get to your call as soon as we can.
Thank you for your patience. If you experience any Covid-19 symptoms, do not attend the surgery, self-isolate immediately and book yourself a test via www.gov.uk/coronavirus.
Flu Clinics 2020- Due to the current COVID-19 Pandemic, our Flu Clinics will be held slightly differently this year to ensure our staff and patients safety. All patients who are eligible for the flu vaccine will be contacted by the surgery via letter. We will be holding multiple flu clinics. Your letter will detail which clinic you have been invited to. We will do our best to ensure households are invited to the same clinic but we are sending out invites in order of risk, so this may not be possible.
UPDATE- Due to increased demand as of today we are changing how we work.
Please can all patients use eConsult to make non-urgent enquiries whenever possible. You can access eConsult via our Website or via the NHS App. From 5pm each working day we will only deal with urgent issues. All non-urgent phone-calls will now be directed to eConsult by our reception team.
Thank you for your continued support in helping us to improve access to our services.
Coronavirus Advice- When attending your appointment at the surgery, please can we ask that you wear your own facemask/scarf. This is to protect the clinician you are seeing. Thank-you
Dorset Mind Physical Activity- Active in Mind. Please visit the word document for information regarding virtual physical activity classes.
Hot Clinic Update
Please click HERE to view our Surgery Update.
On 24th March 2020 we will be live with electronic prescriptions. (EPS Phase 4)
As from 18th November 2019, GP surgeries across England are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically.
Electronic prescriptions help save the NHS money.
You will receive your prescriptions in the same way as you do now.
If you do not already have a nominated pharmacy, but would like to nominate one so that prescriptions can be sent electronically to them, please let us know or speak with your pharmacist.
Read more about EPS on the NHS website.
We are delighted to announce we have welcomed a Health Coach into our team. Carol works at Wyke Surgery every Thursday afternoon. Carol can help to support patients with long term conditions and carers. Health Coaching helps people to gain and use the knowledge, skills, tools and confidence to become active participants in their care so that they can reach their self-identified health and wellbeing goals.
Following taking on a 3rd branch site and changing the way we run our Duty Doctor sessions, we are making regular adjustments to our surgeries at this time. Consequently, we are unable to have surgeries bookable 8 weeks in advance. We will endeavour to provide this again as soon as we can. We apologise for any inconvenience caused.
Changes to Midwife Referrals
This month we are discontinuing use of the paper self-referral forms in the booking notes and all pregnant women in Dorset should be advised to use the Maternity Matters Dorset online self-referral form https://maternitymattersdorset.nhs.uk/refer/ (women genuinely unable to get online should be advised to call 01305 253315 and a member of staff can complete on their behalf)
I have attached a PDF with our new process to help understanding, however please contact me if you have any queries regarding this.
DCHFT self-referral to be process
Electronic Repeat Dispensing
If you use the same medicines regularly, you will benefit from using the NHS Electronic Repeat Dispensing (eRD) service. This means you won't have to re-order or collect your repeat prescriptions from the GP practice every time you need more medicine. This saves time for the patient, GP practice and pharmacy. For more information go to the prescription tab and select Electronic Repeat Dispensing on the drop down list.
Unfortunately we are still experiencing problems with our phone lines. We are working hard to try and resolve this issue. Please make use of the other services we offer such as E-Consult and Online Services. Thank you for your continued understanding.
Unfortunately due to the Coronavirus outbreak, the Tuesday Tea Together sessions have been cancelled until further notice. We apologise for the inconvenience but patients are being asked not to attend the surgery unless asked by a member or our Clinical Team. The Friends look forward to seeing you soon.
Our reception staff have recently been trained to ask basic question to determine who the best clinician is to see when dealing with requests for appointments. So, from April 2019 receptionists will begin Signposting for urgent and routine appointment requests.
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